常见问题

QA

How long will the quality warranty last for?

FULL ONE YEAR since purchasing date.

       QA

If the product is broken,which needs to be returned to China, who will be responsible for all the freight cost?

Our Guarantee:If the product is broken at your side, which needs to be returned to China, all the freight cost for the broken product and new products will be paid by our company.

       QA

Can multiple balls be operated at the same time?

A mobile phone only can control one ball at the same time. But some people

       QA 

What is the minimum quantity for OEM?

The MOQ is 3000pcs.

       QA

Do you have another models for Swalle robotic ball?

Right now we just have only one model for the Swalle Robotic ball

       QA

What are the payment methods you accept?

Our company could accept T/T, Paypal,Western Union, Money Gram.

       QA

Are you the only suppdiver of Swalle Ball in China?

Definitely. Swalle B1 is our innovative product with CE, ROHS certificates. The quadivty and price are redivable because it is factory direct seldivng.

       QA

Does it sell well according to your old customers?

Yes, it sells very well around the world. So much good praise has been received and our new customers are all satisfied with our samples.

       QA

How about your delivery time ? It is very urgent .

Our delivery time: 2-3days for sample, About 20days for the order below 10000pcs.

       QA

Can you pls tell me your MOQ and can I take one sample?

We can accept mixed orders, if you are interested in our toys , we can send you some samples for your reference.Small orders and sample orders are welcome, OEM orders are accepted .